Skip to main content
Use an official Esports Hub support ticket for account questions, service orders, billing, or a report that needs staff attention.

​
Open a ticket

1

Open the support panel

Use the support channel in the Esports Hub Discord server.
2

Choose the right option

Pick the request type that best matches your issue and complete the form.
3

Share useful details

Explain what happened, what you expected, and the relevant page, order, or message. Add a screenshot when it helps.
4

Continue in the ticket

Keep follow-up questions in the same ticket so the team can see the context.
The panel also contains links to role-creation flows. Those links can open the relevant website page instead of creating a support ticket.

​
Existing orders

Use the ticket created for your order whenever possible. If payment succeeded but the ticket has not appeared, keep your receipt and contact billing support. Do not pay a second time just to try to open a ticket.

​
Private information

Tickets are available to the participants and staff authorized to handle the request. Do not post private dispute information in a public channel. Never send passwords, authentication tokens, recovery codes, or full payment-card details. An order reference or receipt is usually enough to identify a purchase.

​
Restricted access and privacy

If you cannot access Discord, follow the support or appeal option on the website’s restriction notice. The contact page explains the available contact routes. For data requests, use Settings → Privacy or privacy@esportshub.io. See Verification and the Privacy Policy for details. Response times depend on the issue and current workload. Avoid opening duplicate tickets for the same request.