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Documentation Index

Fetch the complete documentation index at: https://docs.esportshub.io/llms.txt

Use this file to discover all available pages before exploring further.

The fastest way to get help is to open a ticket through the support panel in Discord. Tickets keep all your back-and-forth with staff in one place so the on-duty admin can pick up where the last reply left off.

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How to open one

1

Go to the support channel

Find the support channel in the Esports Hub Discord server.
2

Pick a ticket type

Use the dropdown to pick the type that matches what you need. Each one sends your message to the right team and opens a short form.
3

Fill out the form

Tell us what you were trying to do, what you expected, and what actually happened. A screenshot or a link to the message you’re talking about helps a lot.
4

Wait for a reply

A private channel opens up just for you and the admin handling your ticket. You’ll get a Discord notification when they reply.

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Which type to pick

Ticket typeUse it for
Server SupportAccount questions, getting back into the server, reporting rule breaks, anything that doesn’t fit another type.
Billing SupportSubscription billing, store purchases, refunds, anything payment-related.
Partnership InquiryReaching out about a partnership for your org, brand, or sponsor.
Website InquiryQuestions before you buy a custom website service.
Bot InquiryQuestions before you buy a custom Discord bot service.
Contract InquiryQuestions before you buy a contract template.
Admin ApplicationApplying to join the admin team.
Staff ApplicationApplying to one of the open staff positions.
Report a UserReporting a member who’s breaking the rules.
The same dropdown also has shortcuts for creating an organization role, agency role, or custom role. Those don’t open tickets - they take you to the right page on the website to set things up yourself.

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How fast we reply

Most tickets get a reply within 24 hours. If you’ve already got a service order in progress (a custom bot, website, etc.), the person on your project usually replies faster. Reports about serious rule breaks get bumped to the top.
The more info you put in your first message, the quicker we can sort it out. A ticket with a username, channel link, screenshot, and time can usually be handled in one reply instead of three rounds of follow-up questions.

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If you can’t get into Discord

If you’ve been banned and you’re appealing, or if Discord is down, you can still reach us through our contact page. The contact page is also the right place for anything formal: legal questions, billing disputes, data-protection requests where you want a written paper trail. For privacy and data deletion, you can also use the /privacy slash command in Discord (if you still have access) or Settings → Privacy on the web portal. The full flow is on the Verification page.