The fastest way to get help is to open a ticket through the support panel in Discord. Tickets keep all your back-and-forth with staff in one place so the on-duty admin can pick up where the last reply left off.
How to open one
Go to the support channel
Find the support channel in the Esports Hub Discord server.
Pick a ticket type
Use the dropdown to pick the type that matches what you need. Each one sends your message to the right team and opens a short form.
Fill out the form
Tell us what you were trying to do, what you expected, and what actually happened. A screenshot or a link to the message you’re talking about helps a lot.
Wait for a reply
A private channel opens up just for you and the admin handling your ticket. You’ll get a Discord notification when they reply.
Which type to pick
| Ticket type | Use it for |
|---|
| Server Support | Account questions, getting back into the server, reporting rule breaks, anything that doesn’t fit another type. |
| Apply (Admin / Staff / Management / Wave News) | Applying to the admin, staff, management, or Wave News team. Pick the role you want in the form. |
| Billing Support | Subscription billing, store purchases, refunds, anything payment-related. |
| Report a User | Reporting a member who’s breaking the rules. |
| Partnership Inquiry | Reaching out about a partnership for your org, brand, or sponsor. |
| Website Inquiry | Questions before you buy a custom website service. |
| Bot Inquiry | Questions before you buy a custom Discord bot service. |
| Contract Inquiry | Questions before you buy a contract template. |
| Social Media Management | Questions about our social media management service for X account growth. |
| Website Bug Report | Reporting a bug or broken behaviour on the website. |
| Investor / Ownership Inquiry | Investment or ownership questions about Esports Hub. |
How fast we reply
Most tickets get a reply within 24 hours. If you’ve already got a service order in progress (a custom bot, website, etc.), the person on your project usually replies faster. Reports about serious rule breaks get bumped to the top.
The more info you put in your first message, the quicker we can sort it out. A ticket with a username, channel link, screenshot, and time can usually be handled in one reply instead of three rounds of follow-up questions.
If you can’t get into Discord
If you’ve been banned and you’re appealing, or if Discord is down, you can still reach us through our contact page. The contact page is also the right place for anything formal: legal questions, billing disputes, data-protection requests where you want a written paper trail.
For privacy and data deletion, you can also use the /privacy slash command in Discord (if you still have access) or Settings → Privacy on the web portal. The full flow is on the Verification page. 
